Case Study

Dynamic and popular, Virgin Media was the first consumer brand to enter the mobile marketplace when it opened for business in November 1999. Their retail property porfolio encompasses both concession and standalone sites where Virgin Media hold the responsibility for the management of all associated facilities.

Their in house store retail team are currently on a fast track opening programme of stand alone stores on the High Street. Historically, their in house team managed all facilities issues in house, but their growing portfolio and associated growth in facilities issues led them to look at FM outsourcing solutions in 2007.

Following detailed discussion and a tender process by the Virgin Mobile team, FMS were selected as exclusive provider for both hard and soft FM services. Working with the Virgin Mobile team we implemented the following services, and following a successful three month trial, these services were structured into a long term exclusive FM contract:

• 24/7 Web based help desk facilitiy incorporating supply chain management.
• Periodic performance reporting split by concession and stand alone sites.
• Compilation and management of a Planned Preventataive Maintenance Programme encompassing statutory and best practice requirements.
• Full Invoice audit and compilation of a single monthly electronic invoice bespoke with client specific detail.
• Compilation of deatiled and summary budget reports split by concession and stand alone sites.
• Ongoing advice and feedback.

The implementation of our services has enabled the in house team to concentrate on their core business and to continually deliver their ambitious standalone High Street opening programme.